Retention Notice

We store your information for as long as legally required or for so long as necessary to support business purposes described in the Delta Privacy Policy and consistent with our record retention policies. In general, this storage will be (i) at least for the duration of our relationship, (ii) for as long as you can bring a claim against us and for us to be able to defend ourselves, and (iii) for any period required by tax, aviation, and other applicable laws and regulations, as set forth below.

When retention of personal information is no longer necessary, we destroy the information in accordance with schedules established by each business unit and Delta’s information security and records management policies by permanently deleting or de-identifying personal information from electronic media and cross-shredding, pulverizing, or incinerating physical media.

Informations personnelles
Retention Period
Basis
Financial transaction records
10 years after end of calendar year
Germany Commercial Code 
Passenger ticket records
10 years after ticket last used or unused ticket creation
Illinois Statute of Limitations
Aircraft records
3 years after creation or 6 years after completion of investigation 
U.S. Federal Aviation Administration regulations and business requirements
Litigation/investigation records
10 years after resolution
Illinois Statute of Limitations
Regulatory compliance records
6 years after creation
Canada Exporters’ and Producers’ Records Regulations
Customer service records
3 years after creation 
U.S. Department of Transportation regulations
Travel agency records 
6 years after creation
Business requirements
Marketing records 
3 years after creation
Business requirements