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Exit Israel Refund or Compensation Request

We apologize for any trip disruptions you may have experienced. If your travel plans originating in Israel were disrupted, you may be entitled to a refund and/or compensation.

Rémunération

In addition to a refund request for your unused ticket, you can request reimbursement for incurred expenses or monetary compensation if you've experienced any of the below trip disruptions:

If you were involuntarily placed in a lower class of service than originally purchased
If your flight was canceled
If your flight was delayed more than 8 hours
If your flight's scheduled departure moved forward more than 8 hours
If your flight was overbooked and you were involuntarily denied boarding

Remboursement

You may request a refund for any unused portion of your ticket if you've experienced any of the below trip disruptions and you chose to receive a refund instead of an alternative flight:

If your flight was canceled
If your flight was delayed for more than 8 hours
If your flight's scheduled departure moved forward more than 8 hours
If your flight was overbooked and you were involuntarily denied boarding

Traitement de votre demande

Pour les demandes d’indemnisation éligibles, une fois la demande soumise, nous l’examinerons et vous informerons de son statut d’avancement. For eligible refund requests, the estimated processing times may take up to 45 days from written application and will vary depending on your method of payment:

7 business days for credit or debit purchases
20 business days for cash or check purchases

Please allow up to 2 billing cycles for your refund to be displayed on printed statements. International refund may take longer due to local banking procedures.

Veuillez noter que si vous avez acheté votre billet auprès d’un agent de voyages et que vous avez subi l’une des perturbations de voyage décrites ci-dessus, contactez directement votre agent de voyages pour obtenir un remboursement ou une indemnisation. For tickets purchased from an airline other than Delta, please contact that airline directly.

To further review your rights per Israel's Aviation Services, please access these resources:

Soumettre votre demande

If you’re ready to request a refund or compensation for a travel disruption originating in Israel, click the button below and select "Submit Feedback" to provide the necessary information about your recent trip disruption. Nous examinerons ensuite votre demande et vous informerons de son statut d’avancement.